Articles from Tray.ai

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control

Tray.ai, innovator of the AI-ready composable integration platform, today announced the acquisition of Vanti, a pioneer in knowledge modeling technology and named in 10 Gartner Hype Cycles for adaptive machine learning, autonomic systems, and generative AI in manufacturing operations. With Vanti’s expertise in knowledge modeling, Tray.ai is setting a new standard for autonomic AI agents that can adapt, learn, and optimize in real time. This strategic acquisition enhances the core of Tray’s Merlin Agent Builder, accelerating the development of autonomous AI agents that deeply understand business context, automatically structure complex domain knowledge, and effectively apply that knowledge to adapt to ever-changing business conditions.

The “State of AI Agent Development Strategies in the Enterprise” survey of over 1,000 enterprise technology leaders and practitioners found that more than 86% of enterprises require upgrades to their existing tech stack in order to deploy AI agents. The research was announced today and commissioned by Tray.ai. It reveals widespread integration challenges, with 42% of enterprises needing access to eight or more data sources to deploy AI agents successfully, and security concerns emerging as the top challenge across both leadership (53%) and practitioners (62%). This complex interplay between technical requirements and system readiness presents major challenges for enterprises looking to capitalize on the transformative potential of AI and agents.

Tray.ai, innovator of the AI-ready composable integration platform, today announced Tray Merlin Agent Builder to speed the creation and deployment of high-value, production-ready AI agents. To make it simpler for enterprises to get started with AI agents, Tray.ai also unveiled new curated Tray Agent Accelerators that provide a user-friendly experience for rapid AI agent implementation, offering templates for knowledge agents, IT ticketing agents and customer support ticketing agents. Expanding Tray.ai’s low-code AI agent development capabilities, the new advancements give enterprises the fastest, most flexible and safest path for scalable AI agent delivery. Enterprises can now avoid the traps of high costs and long lead times typical in custom agent development as well as the constraints and silos created by implementing and managing single-purpose agent offers from each SaaS application in the enterprise tech stack.

Today, Tray.ai, the first AI-ready, multi-experience integration, and automation platform, announced major advancements to its Universal Automation Cloud that equip enterprises to maximize the value of unstructured data and solve the scalability challenges found in AI projects. Native Tray.ai Vector Tables now transform unstructured data into actionable intelligence by simplifying the processing and management of the data vital for chatbots, AI assistants, agents, RAG and other AI applications. Merlin Intelligent Document Processing (IDP) quickly and cost-effectively applies AI to turn complex business documents and processes such as resumes and invoices into valuable, structured data assets. New Inline Functions provide code-free processing flexibility for complex data transformations, while GenAI-generated workflow summaries provide real-time documentation so data teams can maximize the value of their AI integrations through efficient control and collaboration, essential for integrations typical with AI projects. Together, these new features provide enterprises with one unified platform to derive value from and manage every data integration need — ranging from traditional to unstructured data synchronization and data management for agentic flows so teams can eliminate delivery tooling proliferation and accelerate time to value.

Tray.ai, creator of the AI-powered, multi-experience iPaaS, today announced that Cvent, an industry-leading meetings, events and hospitality technology provider, has deployed the Tray Universal Automation Cloud to successfully migrate over 500 legacy integrations in less than six months. The Tray Universal Automation Cloud is a unified, multi-experience platform that technical and non-technical teams can use to centralize their automation efforts, drive their integration and automation strategy and easily infuse AI across all aspects of their development and business processes. To extend its competitive edge and expand into new markets, Cvent needed a more modern, cost-effective and scalable integration solution. By leveraging Tray.ai’s embedded integration capabilities, Cvent transformed its integration approach and rapidly deployed tailored, customer-focused integrations, resulting in accelerated development, a 95% customer retention rate and expanded market opportunities.